Performance management systems are defined as ‘the formal, information-based routines and procedures managers use to maintain or alter patterns in organizational activities’ (Simons 2000). These systems focus on conveying financial and non-financial information that influence decision making and managerial action. An increasing number of profit and nonprofit organizations are implementing performance management systems, often in the shape of a Balanced Scorecard, in order to obtain better organizational results...
Read the full article from André de Waal, Published in Measuring Business Excellence, in PDF.
