Every team and organization has the potential to excel. At the HPO Center, we activate this potential globally, across all sectors, with a scientifically backed approach and over twenty years of practical experience.
Our services are divided into three levels: inspiration sessions, diagnoses, and strategic transformations. We offer practical solutions for strategic themes such as High Performance Organizations and Partnerships. Additionally, we support operational improvements like breaking down silos and revitalizing process improvement strategies. We also assist in development areas such as winning the 'war for talent' and creating social value.
Discover how our evidence-based approach can help your organization tackle challenges effectively and achieve sustainable improvements. Or contact us for more information or to schedule an appointment.
Discover all HPO themes here
This Quick Insight, centered on boosting customer loyalty, explores the eight key behaviors crucial for nurturing lasting customer relationships in high-performance organizations (HPOs). It emphasizes that customer loyalty is far more significant than mere satisfaction, highlighting specific employee behaviors critical for enhancing customer loyalty and intimacy. These behaviors, encompassing service quality, empathy, trust, and responsiveness, form a comprehensive blueprint for organizations aiming to build strong, enduring relationships with their customers.
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This Quick Insight delves into the business strategies that emerged during the COVID-19 era, focusing on resilience and reinvention in times of uncertainty. It compiles key strategies and lessons learned from organizations that navigated the pandemic, emphasizing the importance of employee well-being, agility, digital transformation, and strong communication. The research also highlights the need for redefining organizational vision, embracing CSR, and future-proofing against potential crises.
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"Finally, a book that goes beyond “promises” but gives greater clarity about the essential contributing factors of high performance organizations. This pioneering work of Dr. de Waal is a must read for people interested in this subject."
Manfred F. R. Kets de Vries, Clinical Professor of Leadership and Organizational Change at INSEAD
On our website you will find a wealth of information about High Performance Organizations, Teams and Partnership. Browse our videos, scientific papers, cases and articles.
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